Alternative Dispute Resolution (ADR) In the event of a consumer dispute, the consumer may recourse to an Alternative Consumer Dispute Resolution entity.
Local Entity: Centre for Arbitration of Consumer Disputes of the Autonomous Region of Madeira (CACRAM) | www.madeira.gov.pt/cacc
National Entity: National Center for Information and Arbitration of Consumer Disputes (CNIACC) | www.cniacc.pt
Online Dispute Resolution: For disputes related to online transactions, you may also use the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr
For more information and an updated list of all available entities, please consult the official Consumer Portal: www.consumidor.pt